Franţa – Servicii IT: consultanţă, dezvoltare de software, internet şi asistenţă – PROVISION OF APPLICATION MANAGEMENT SERVICES (AMS/TMA) FOR SAP S/4HANA PUBLIC CLOUD AND SAP ANALYTICS CLOUD

Banque de Développement Conseil Europe Council of Europe Development Bank The CEB's SAP S/4HANA solution and associated components are already in production and support day-to-day business operations. The purpose of these Terms of Reference is to procure Application Management Services / Tierce Maintenance Applicative (AMS/TMA) for the RUN phase, covering the operation and maintenance of the in-scope applications, interfaces and environments. The services include: - incident, service request and problem management, integration issues; - corrective maintenance; - enhancements within agreed thresholds; and - where requested, the delivery of evolutions/mini projects (major enhancements and releases) through an agreed change process. The Contractor shall ensure service continuity, restore service within the agreed service levels, and provide the necessary governance, reporting and transition/reversibility activities to support a controlled and sustainable RUN operations. The CEB's objectives are as follows: - To obtain services that meet identified needs. - To have processes and methods put in place that meet the CEB's requirements in terms of service levels, responsiveness, confidentiality and safety throughout the site. These requirements include compliance with a quality control process implemented by the Contractor. - To be supported in developing a corporate social responsibility (CSR) approach: the Contractor is expected to follow, for the duration of the Contract, procedures that are in line with the CEB's social, societal and environmental expectations. - To be offered innovative solutions not only for the management, traceability and monitoring of services, but also relating to the techniques, methods and products used to provide the services. - To optimise expenses and to receive proposals of optimisation strategies (relating to general organisation, processes, etc.) The Contractor shall make such proposals throughout the Contract. - To have transparency and visibility on costs. The Contractor is expected to meet the CEB's quality requirements. Employees must show irreproachable discretion on all matters relating to the CEB. As a professional service provider, the Contractor shall adapt to the specific needs of the CEB as an international organisation. DEMATIS The CEB is issuing a Public Call for Tenders for the services of a qualified and experienced service provider for the Application Management Services / Tierce Maintenance Applicative (AMS/TMA) of its ERP system SAP PUBLIC CLOUD 3-SL. The aim of this call for tenders is to identify a partner capable of understanding the CEB's specific needs and providing tailored solutions that meet its strategic objectives. The CEB is looking for a service provider that will bring technical expertise and be committed to achieving the highest standards of quality in the technical and functional aspects of S4/HANA maintenance services. PROVISION OF APPLICATION MANAGEMENT SERVICES (AMS/TMA) FOR SAP S/4HANA PUBLIC CLOUD AND SAP ANALYTICS CLOUD 01 https://coebank.e-marchespublics.com 2026-09-14+02:00 [email eliminat] allowed none FR-75116 154/2026 [telefon eliminat] [telefon eliminat] int-org cn-standard ORG-0000 ORG-0001 ORG-[telefon eliminat]+02:00 12 16 FR101 75015 16:10:04+02:00 no-eu-funds 32014L[telefon eliminat] non-restricted-document ENG no eforms-sdk-1.13 2026-08-10+02:00 not-allowed LOT-0001 2b311032-94e6-45b3-b212-bf2c170461b2 55 Avenue Kleber https://coebank.e-marchespublics.com/pack/annonce_marche_public_4960_1177629.html https://www.coebank.org/ epo-procurement-document 55 avenue Kléber DOC-1 72[telefon eliminat] false services PARIS 27d7dcfb-de58-429d-bfdc-cf7951bd6cc6 performance FRA [email eliminat] 2.3 [telefon eliminat] econ-aff 12:00:00+02:00 ted-esen Paris open www.dematis.com 2026-07/CEB/TAM/P-CS