Anunțul 568478-2026 pentru Irlanda – Servicii de centrală telefonică – Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services este publicat de Limerick City and County Council_103432 și este încadrat la codul CPV 79511000.
Sinteză HarveyAI
Harvey procesează documentele acestei licitații...
Assessment of the technical solution, implementation approach, service delivery model, project management, support arrangements, and ability to meet the Council's requirements as set out in the procurement documents.
Award criterion name LOT
Technical Merit
Award criterion number LOT
70 | 30
Award criterion number weight LOT
per-exa | per-exa
Award criterion type LOT
quality | cost
Contract conclusion date
2026-08-06+01:00
Contract duration period LOT
84
Contract identifier
456089
Contract nature
services | services
Contract nature main LOT
services
Contract nature main PROC
services
Contract tender id
TEN-0001
Result LOT identifier
LOT-0001
Result value CUR NOTICE
EUR
Result value NOTICE
420692
Organizații și puncte de contact58
Organisation city buyer
Limerick.
Organisation city docprovider LOT
Limerick.
Organisation city reviewinfo LOT
Dublin
Organisation city revieworg LOT
Dublin
Organisation city ted esen
Athens
Organisation city tenderer
Swords
Organisation country buyer
IRL
Organisation country docprovider LOT
IRL
Organisation country reviewinfo LOT
Autoritate contractantă12
Authority main activity
gen-pub
Buyer city
Limerick.
Buyer country
IRL
Buyer country sub
IE051
Buyer email
[email eliminat]
Buyer identifier
N/A – Local Authority (Statutory Body)
Buyer internet address
https://www.limerick.ie/
Buyer legal type
la
Buyer name
Limerick City and County Council_103432
Buyer post code
V94 EH90
Alte informații publicate23
Additional classification PROC
45232332 | 45314000 | 45314200 | 45314100
Additional classification type PROC
cpv | cpv | cpv | cpv
Competition termination PROC
false
Customization id
eforms-sdk-1.13
Description PROC
The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council’s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Core enterprise telephony services Call queues, hunt groups, IVR and call flow management Contact centre functionality for agents, supervisors, and administrators Reporting, analytics, and call recording capabilities Integration with Microsoft 365, identity services, and relevant business systems Handsets, headsets, and softphone options where required Implementation, migration, training, and transitional support Ongoing support, maintenance, and service level commitments The Contracting Authority is technology‑agnostic. Any references to existing platforms or technologies are provided for context only and shall not be interpreted as prescriptive.
Loc de executare5
Place of performance
IE051 | IRL | IE051 | IRL
Place of performance country LOT
IRL
Place of performance country PROC
IRL
Place of performance subdiv LOT
IE051
Place of performance subdiv PROC
IE051
Câștigători și oferte12
Tender rank
2
Tender ranked res
true
Winner city
Swords
Winner country
IRL
Winner country sub
IE061
Winner decision date
2026-07-01+01:00
Winner email
[email eliminat]
Winner identifier
424384
Winner name
DigitalWell Ireland Ltd
Winner post code
D22 WY26
Loturi11
Additional classification LOT
45232332 | 45314000 | 45314200 | 45314100
Additional classification type LOT
cpv | cpv | cpv | cpv
Clean vehicles directive LOT
false
Description LOT
The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council’s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Core enterprise telephony services Call queues, hunt groups, IVR and call flow management Contact centre functionality for agents, supervisors, and administrators Reporting, analytics, and call recording capabilities Integration with Microsoft 365, identity services, and relevant business systems Handsets, headsets, and softphone options where required Implementation, migration, training, and transitional support Ongoing support, maintenance, and service level commitments The Contracting Authority is technology‑agnostic. Any references to existing platforms or technologies are provided for context only and shall not be interpreted as prescriptive.
Electronic auction LOT
Acord-cadru și sistem dinamic2
Dps usage LOT
none
Framework agreement LOT
none
Termene și durate2
Duration period unit LOT
MONTH
Duration period value LOT
84
Procedură și anunț11
Form type
result
Legal basis
32014L0024
Legal basis NOTICE
32014L0024
NOTICE identifier
d2508225-0b34-48c5-8e6f-2d2f56864b36
NOTICE subtype
29
NOTICE title
Irlanda – Servicii de centrală telefonică – Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services
Contactele sunt disponibile utilizatorilor autentificați.Autentifică-te
Textul integral publicat de TEDextinde
The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council’s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Core enterprise telephony services Call queues, hunt groups, IVR and call flow management Contact centre functionality for agents, supervisors, and administrators Reporting, analytics, and call recording capabilities Integration with Microsoft 365, identity services, and relevant business systems Handsets, headsets, and softphone options where required Implementation, migration, training, and transitional support Ongoing support, maintenance, and service level commitments The Contracting Authority is technology‑agnostic. Any references to existing platforms or technologies are provided for context only and shall not be interpreted as prescriptive.
Limerick City and County Council_103432
Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services
The High Court of Ireland
DigitalWell Ireland Ltd
Evaluation of the total cost of ownership and pricing submitted in accordance with the pricing schedule and requirements set out in the procurement documents.
Assessment of the technical solution, implementation approach, service delivery model, project management, support arrangements, and ability to meet the Council's requirements as set out in the procurement documents.
European Dynamics S.A.
Cost
Technical Merit
2026-08-06+01:00
01
EL301
[telefon eliminat]
selec-w
Dublin
none
14:59:04+01:00
420692
IE051
2026-08-13+01:00
ORG-0003
ORG-0004
ORG-0001
ORG-0002
gen-pub
45314000
EUR
45314200
CON-0001
[email eliminat]
Athens
2026-07-01+01:00
424384
no-eu-funds
quality
32014L0024
0
per-exa
2
157/2026
[email eliminat]
7
3fef92ec-cf1c-4fe1-813b-aa7e97390972
can-standard
true
GRC
Welltel House, Saint Joan's Industrial Estate, Ballymount Road, Dublin, Dublin
ENG
no
IRL
29
D22 WY26
TEN-0001
medium
eforms-sdk-1.13
37699f8c-bd74-4e7e-b561-55e41c307859-01
700000
V94 EH90
Four Courts, Inns Quay, Dublin 7
[email eliminat]
RES-0001
LOT-0001
[telefon eliminat]
Swords
TPA-0001
d2508225-0b34-48c5-8e6f-2d2f56864b36
70
15125
2026-08-17+02:00
[telefon eliminat]
Limerick.
[telefon eliminat]
Merchant's Quay,
D07 WDX8
cost
N/A – Local Authority (Statutory Body)
[email eliminat]
45314100
https://www.limerick.ie/
false
IE061
services
[telefon eliminat]
la
tenders
2.3
456089
84
ted-esen
45232332
open
Loturi TED
1
0
Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services
700.000,00 EUR
The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council’s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Core enterprise telephony services Call queues, hunt groups, IVR and call flow management Contact centre functionality for agents, supervisors, and administrators Reporting, analytics, and call recording capabilities Integration with Microsoft 365, identity services, and relevant business systems Handsets, headsets, and softphone options where required Implementation, migration, training, and transitional support Ongoing support, maintenance, and service level commitments The Contracting Authority is technology‑agnostic. Any references to existing platforms or technologies are provided for context only and shall not be interpreted as prescriptive.
Rezultate și atribuiri TED
LOT-0001420.692,00 EUR
Câștigător: DigitalWell Ireland Ltd · CUI 424384
Contract 4560896 aug. 20267 oferte primite
Detalii licitație
Descriere
The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council’s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Core enterprise telephony services Call queues, hunt groups, IVR and call flow management Contact centre functionality for agents, supervisors, and administrators Reporting, analytics, and call recording capabilities Integration with Microsoft 365, identity services, and relevant business systems Handsets, headsets, and softphone options where required Implementation, migration, training, and transitional support Ongoing support, maintenance, and service level commitments The Contracting Authority is technology‑agnostic. Any references to existing platforms or technologies are provided for context only and shall not be interpreted as prescriptive.
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