Irlanda – Centre de apel – TR5622 – Electric Ireland Customer Care Support Services

Services must be delivered in accordance with the RFT documents, including the Scope of Services, framework agreement and associated schedules. Lot 1 covers the provision of customer care support services focused on early mobilisation, migration activity and support during the transition to Electric Ireland’s new customer care operating model. The successful Service Provider(s) will be required to mobilise quickly, support customer-facing activity and provide scalable resources during the migration period. The High Court of Ireland Customer Care Capacity and Operating Model Build-Out Pricing and payment arrangements are set out in the RFT documents, including the Pricing Schedule and proposed framework agreement. Electricity Supply Board ( ESB ) Lot 2 covers the provision of customer care support services to support ongoing customer care capacity, service continuity and the embedding and development of Electric Ireland’s new customer care operating model. The successful Service Provider(s) will be required to provide scalable customer-facing teams and support operational requirements as the model develops. TR5622 – Electric Ireland Customer Care Support Services Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model. European Dynamics S.A. Rapid Mobilisation and Migration Support 01 EL301 [telefon eliminat] Dublin neg-w-call https://www.esb.ie none required [telefon eliminat] ORG-0003 cn-standard 158/2026 ORG-0001 ORG-0002 ea8ef2b1-5435-487d-8ec3-71fe301f3976 gen-pub EUR 17 [email eliminat] Athens 20609395-c4cb-4a27-80ae-d5be8da2f274 no-eu-funds 0 32014L[telefon eliminat]+02:00 2 795[telefon eliminat] https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8852022 true GRC non-restricted-document ENG no IRL body-pl 2026-08-14+01:00 fa-wo-rc eforms-sdk-1.13 not-allowed Four Courts, Inns Quay, Dublin 7 [email eliminat] [telefon eliminat] LOT-[telefon eliminat]+01:00 LOT-0002 27 Fitzwilliam Street Lower, Dublin TR5622 - Lot 2 15125 TR5622 - Lot 1 79621[telefon eliminat] epo-procurement-document 12:00:00+01:00 [email eliminat] 79512000 D07 WDX8 https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8852022 false electricity IE061 services fa-w-rc [telefon eliminat] D02 KT92 2026-09-01+01:00 performance 2.3 15:14:32+01:00 ted-esen