Irlanda – Servicii IT: consultanţă, dezvoltare de software, internet şi asistenţă – Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances

Tender deadline updated to 12:00 on 9th November 2026. Clarification deadline updated to 12:00 on 30th October 2026. The National Transport Authority (NTA) is seeking tenders from suitably qualified and experienced ServiceNow Elite Partners for the provision of support, maintenance, development, licensing, hosting and associated professional services for the Authority’s dedicated standalone ServiceNow instances. The successful Tenderer will be required to provide a comprehensive managed service covering platform support and maintenance, system administration, configuration and development services, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services. The contract will support the ongoing operation, maintenance and enhancement of the NTA’s ServiceNow environment and facilitate future platform developments and service improvements. The Services may include the provision of specialist ServiceNow resources and consultancy services as required throughout the contract term. Full details of the requirements are set out in the procurement documentation. The initial contract term is two years, with the option to extend for up to three additional periods of one year each, giving a maximum contract term of five years. Interested parties are invited to tender for this contract. While the Authority estimates the total value of this contract over its maximum term to be €5,242,299, it reserves the right to spend up to €6,552,874 to accommodate additional requirements, unforeseen demand and any permissible variations during the contract term. National Transport Authority_1149 The High Court of Ireland Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances European Dynamics S.A. https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=9203633 EL301 [telefon eliminat]:03:39+00:00 02 489[telefon eliminat] Dublin https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=9203633 none 12:30:00+00:00 required [email eliminat] 4881[telefon eliminat] ORG-[telefon eliminat] body-pl-cga cn-standard 72222000 ORG-0001 ORG-0002 gen-pub 12:00:00+00:00 ••• ••• 26 EUR 48783000 1e2809af-0a0f-4e6e-a066-4ae09e8e8357 16 72266[telefon eliminat] [email eliminat] 72210000 Athens no-eu-funds 32014L0024 0 bff82f9e-8a66-4e74-ba69-a08c1a196ac9-01 https://www.nationaltransport.ie 5 6 true GRC 48[telefon eliminat]+00:00 Haymarket House Smithfield Dublin 7 72200000 non-restricted-document ENG no IRL 2026-10-29+01:00 4878[telefon eliminat] eforms-sdk-1.13 not-allowed 72211000 Four Courts, Inns Quay, Dublin 7 [email eliminat] D07 CF98 [telefon eliminat] LOT-0001 https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=9203633 update-add 018798300 72222100 15125 epo-procurement-document 72222300 2026-10-26+00:00 ••• ••• 00 D07 WDX8 48781[telefon eliminat]dce-40d4-4da5-adeb-cfd91daed773 false 72268000 IE061 services 72212920 72212[telefon eliminat]+00:00 ted-esen open